At Garboria Sales, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Return & Exchange Process

  1. Eligibility: Items must be returned within 15 days of receipt. The item must be unused, in its original packaging, and with all tags attached.
  2. Initiate a Return: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return or exchange.
  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
  4. Ship the Item: Package the item securely and include the RAN inside the package. Ship the item to the address provided in the return instructions.
  5. Processing: Once we receive your returned item, it will be inspected and processed. You will be notified via email once the return or exchange is complete.

Refund Policy

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable.

Exchange Policy

If you would like to exchange an item, please indicate the desired replacement item in your return request. Once the returned item is received and processed, the new item will be shipped to you at no additional cost.

Non-Returnable Items

Please note that certain items are non-returnable due to hygiene or safety reasons. These include:

  • FABRIC
  • BLANKETS & THROWS
  • JWM Flannel Lined Wool Blankets
  • JWM Fleece Lined Flannel Blankets
  • JWM Wilderness Throw Blankets
  • JWM Wool Blankets

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Dear Garboria Sales Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

  • Order Number: 12345
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Reason]
  • Preferred Action: [Refund/Exchange for [Item Name]]

Please provide the Return Authorization Number and further instructions.

Thank you,

[Your Name]

Contact Us

If you have any questions or need further assistance, please contact our customer service team at [email protected] or call us at [Phone Number].

Note: This policy is subject to change. Please review it periodically for any updates.